REFUND POLICY

1. Pricing Model

kryptix operates on a pay-per-crack model at $1.99 USD per successfully recovered password. You are only charged when a password is successfully recovered from your encrypted file. If the password recovery attempt is unsuccessful, no charge is applied.

2. When You Are Eligible for a Refund

You are eligible for a full refund in the following circumstances:

• Incorrect password returned: If the recovered password does not unlock your file, you are entitled to a full refund.
• Service failure: If the password recovery process encounters a technical error on our side that prevents completion, and you have been charged, you are entitled to a full refund.
• Duplicate charge: If you are charged multiple times for the same successful recovery, you are entitled to a refund of the duplicate charges.

3. When You Are Not Eligible for a Refund

Refunds will not be issued in the following circumstances:

• Correct password returned: If the password successfully unlocks your file, no refund will be issued — even if you later determine the file was not what you expected.
• User error: If you upload the wrong file, provide incorrect custom wordlist information, or otherwise make an error that affects the recovery process.
• Change of mind: If you decide you no longer need the recovered password after payment.

4. How to Request a Refund

To request a refund, please contact the service operator with your account email and the job ID of the relevant recovery attempt. Include a brief explanation of the issue. We will review your request and respond within 5 business days.

5. Dodo Payments Dispute Process

If you are unable to resolve a refund issue directly with us, you may also file a dispute through Dodo Payments, our payment processor. Dodo Payments will handle the dispute in accordance with their own policies and procedures.

6. Processing Time

Approved refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used during the transaction. Processing times may vary depending on your payment provider.

7. Contact

For refund-related inquiries, please contact thengakola420@gmail.com with your account email and job ID.